Service Standards

  • What Kettering Automotive Service Consumers Should Know
    There are some things drivers should know about Kettering car service and repair. First and foremost, Gateway Auto Clinic cares about you and your family's safety. And we really appreciate your busi...
    Published on: Jan 05, 2010
  • Questions to Ask Your Kettering Service Advisor
    We find that a lot of Kettering drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles a...
    Published on: Feb 03, 2010
  • On Board Diagnostics for Your vehicle
    Today we're going to talk about on-board diagnostics and the questions we hear from folks around Kettering, OH, who need answers about diagnostic services. They want to know what diagnostics are, what...
    Published on: Mar 04, 2010
  • Ethics of Automotive Repair in Kettering
    We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the ...
    Published on: Jul 28, 2010
  • Kettering Customer Detective Work
    One might say the most challenging part of being an automotive service technician at Gateway Auto Clinic is diagnosing a problem before it can be fixed.Cars are made up of a bunch of complex systems. ...
    Published on: Aug 17, 2010
  • On Board Diagnostics for Kettering Motorists
    Some Kettering vehicle owners wonder why Gateway Auto Clinic and other Kettering auto repair shops charge a fee for vehicle diagnostics. Receiving a diagnostic charge at Gateway Auto Clinic for a t...
    Published on: Sep 01, 2011
  • What You Need to Know from Your Gateway Auto Clinic Service Advisor
    Kettering drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of know...
    Published on: Jul 06, 2016
  • Service Center Standard and Procedures
    All OH pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not for...
    Published on: Aug 23, 2016
  • How Does Gateway Auto Clinic Know What to Recommend?
    When you drop your vehicle off at Gateway Auto Clinic in Kettering, they don't just poke around under your hood looking for stuff to do. Gateway Auto Clinic professionals have lists and procedure...
    Published on: Sep 05, 2017
  • Arrive Alive in Kettering
    We've all seen drivers do crazy things while driving to or from Kettering. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an...
    Published on: Jan 07, 2018
  • Speak Up: Talking with Your Gateway Auto Clinic Service Advisor
    About 80% of the vehicles on Kettering roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't perfor...
    Published on: Apr 07, 2019
  • What Kettering Customers like About Us at Gateway Auto Clinic
    A big part of the service we provide at Gateway Auto Clinic for our Kettering customers is education. We want you to feel confident with your service decisions. And we're always open to question...
    Published on: Jul 14, 2019